Looking to return or exchange?

Stars Jacket is really concerned about your pleasure and experience. Even while we try our best to match you with the perfect product, we recognise that occasionally returns or exchanges are necessary due to unforeseen situations. We would be happy to facilitate the return or exchange of any items you require according to the policies listed below.

Return Policy

We are dedicated to providing the most stylish, cutting-edge, and perfect products to our clients. You can start the return process, nevertheless, if the ordered item does not live up to your expectations or is delivered in poor condition.

Customers may return or exchange a purchase up to 60 days after the date of delivery under our flexible return policy.

Make sure the item has all of its tags still attached and is unworn before starting a return. Before authorising it, our return processing staff will inspect the item. (Customer-caused damages or worn merchandise won’t be eligible for a refund.)

Return and exchange


We have a simple Return policy of 30 days. With respect to the inquiries, you can contact us via email and our customer support representative can resolve your request within 24 hours. After 30 days no return is engaged or entertained.


If you think you have a faulty item or it is different from the one you have ordered, please email us within 24 hours at 

We would require your order number, pictures of the product, and any other details regarding your usage of the product that might help us understand the possible defect in order to facilitate your refund.


The proposal for cancellation of the order will be submitted within 24 hours, so if the cancellation is done within 24 hours, we must refund the whole balance in the account of the consumer, however, in case the buyer ever wants to withdraw the order such that the following provisions apply.

Canceling the order after 24 hours would result in an automatic 25 percent withdrawal from your paid sum.

Cancellation of the order before arrival or when it is in the shipment process would result in an automatic 25 percent withdrawal from your paid sum along with shipment charges too.


Check your size again before purchasing any product from our website. In this case, the size is not correct (runs small or large) kindly, send us an email at 



Contact our customer service staff if you’re thinking about changing the product you received for one of a different type or a size from what you purchased.



Help with size selection is available on our website, along with thorough sizing charts. Contact our customer service if the size is still an issue for you.


Sizing Assistance

If you need assistance with sizing and wish to purchase two different sizes for trial purposes, get in touch with our support team beforehand. You can select the ideal size with the aid of our customer service.


Cancellation of Order

As long as the goods hasn’t been sent, order cancellations are accepted. The consumer must receive the merchandise once it has been shipped, though, in order to start the return procedure. Refusing to accept the package will result in no refund being given.

Still have questions?

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